At Aurabands, we want you to be completely satisfied with your purchase. If you're not entirely pleased with your custom product, we're here to help you through our hassle-free return process. Please review our return policy to understand the details and steps involved.
30-Day Return Period
We offer a generous 30-day return window from the date of delivery. If you wish to initiate a return within this period, please contact us at firstname.lastname@example.org. We're committed to ensuring your satisfaction.
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Please ensure that your return includes all accessories, manuals, and any additional items that came with the product.
Initiating a Return
To initiate a return, please contact us at email@example.com with your order number and the reason for the return. Our customer support team will guide you through the return process and provide you with the necessary instructions.
The cost of return shipping is the responsibility of the customer. We recommend using a trackable shipping service and retaining the shipping receipt as proof of shipment. We cannot be held responsible for items lost or damaged during the return process.
Upon receiving and inspecting the returned item, we will notify you regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a reasonable timeframe.
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return as outlined above and place a new order for the desired item.
Certain items, including personalized and customized products, are non-returnable unless they arrive damaged or defective. Please contact us immediately if you receive a damaged or defective item.
If you have any questions or concerns regarding our return policy, please reach out to us at firstname.lastname@example.org. Your satisfaction is our priority, and we're here to assist you.
This Return Policy was last updated on 2023-08-11.